As an independent unit within GSL, the returns service is an ideal addition to the fulfillment service. We handle the entire processing of returns from your end customers and retailers.
Today, efficient and well thought-out returns management is an essential part of a professional logistics offering. Customers expect a smooth process from delivery to possible return or repair. This is precisely where a structured concept comes in, reducing sources of error, lowering costs and increasing end customer satisfaction.
The volume of orders in e-commerce and bricks-and-mortar retail is constantly increasing. At the same time, returns are increasing due to high customer expectations and revocation-friendly legislation.
Without intelligent returns management, it is easy to lose track of the flow of goods. Targeted management of returns not only ensures transparency, but also reduces costs in the long term.
Companies that rely on a professional returns service can process returns efficiently and at the same time optimally manage their stock levels.
A customer-oriented returns solution begins with the Europe-wide collection of products.Whether parcel or pallet shipping – the returns service organizes flexible collection times from end customers or retailers. This saves valuable time and your customers appreciate the uncomplicated process.
The returns service includes, for example
These services not only ensure that goods are available again quickly, but also that the customer has the good feeling of being able to count on reliable support at all times.
Repairs play a particularly important role for technical items. A comprehensive returns service takes care of repairs, product refurbishment and sends spare parts directly to the customer.
This reduces downtimes and increases the service life of products. We offer comprehensive services for electronic products in particular:
In conjunction with structured returns management, processes can be designed so that defective items are returned to circulation or disposed of properly. This saves costs and conserves resources.
Long-term cooperation with small, medium-sized and large companies shows how important well-organized returns management is for the success of a brand.
Satisfied customers who return their goods easily and receive a replacement or credit note quickly are more likely to remain loyal and recommend the company to others. At the same time, you benefit from optimized warehouse processes and lower administrative costs.
A professional returns service goes far beyond the mere processing of returns. It is part of a dynamic returns management system that covers all steps in the returns process: from collection, inspection and repair through to re-sale or professional disposal.
By focusing on transparency, fast processing and individual analysis, you create the basis for satisfied customers and long-term business success.
You receive a daily updated view of all your service cases and stock levels with us. Our online tracking allows you to view your service cases and the associated statuses, numbers, service types and stock levels on a daily basis.
With just one click, you can easily transfer the data to Excel for further analysis. Of course, we also create customized analyses (e.g. per product (type), service type, warehouse, etc.) in addition to the daily view of your service cases and stock levels.
We will be happy to advise you:
Tel.: +49 (0)3644 517 150
Email: ass@gsl-servicenet.de
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