Customer service par excellence in all EU languages including large storage areas centrally located in Europe. We make everything possible. Give us a call!
GSL’s fulfillment service offers you many advantages that are used by e-commerce companies in the B2C and B2B sectors, for example, as well as by retail companies.
We offer extended logistics solutions for regional companies in Thuringia and Central Germany.
We are your reliable partner in the areas of Service Management / Fulfilment Service / Service Logistics / Returns Management / After Sales Service. We can provide you with all the services listed below from a single source. Talk to us, we are sure to find an efficient, cost-effective solution that is customised to your needs.
GSL currently offers service solutions for 20 countries in Europe.
The service includes, for example, a call center in the respective national language as well as the collection of returns from these countries and central processing at GSL in Apolda.
Of course, GSL also delivers to these and other countries worldwide by parcel or pallet.
We would be happy to discuss an individual and optimal solution for you.
GSL offers comprehensive solutions in the areas of service management, fulfillment service, service logistics, returns management and after sales service. With us, you receive all these services from a single source.
Yes, we customize our services to your individual needs. Talk to us and we are sure to find an efficient and cost-effective solution for your company.
You can reach us by phone, e-mail or via our contact form on the website. Our contact persons will be happy to help you.
Yes, we offer both national and international service logistics solutions. Contact us for more information.
We take care of the entire returns process for you - from the return shipment and inspection to the restocking or disposal of the products.
Fulfillment refers to the entire process after an order has been placed – from warehousing and shipping to returns management. At our company, this even includes international customer service in all EU languages upon request. You hand over your products, and we take care of the rest – fast, reliable, and scalable.
Fulfillment is especially suitable for online shops, start-ups, brands, and fast-growing e-commerce businesses that want to outsource warehousing, packaging, and shipping processes in order to focus on sales, marketing, and product development.
We ship a wide range of products – from clothing, sanitary supplies, and books to technical devices and nutritional supplements. For hazardous materials, perishable goods, or particularly large/heavy items, we’re happy to review the details with you individually.
We integrate all common e-commerce platforms such as Shopify, WooCommerce, Shopware, Magento, Amazon, eBay, and many more. The connection is quick and straightforward via an existing CSV interface. Individual adjustments are also possible at any time.
As a rule, orders received by 12:00 noon (cut-off time) are shipped the same business day. We work with reliable shipping providers for both national and international deliveries. Within Germany, over 90% of standard shipments arrive at the customer’s address the next day.
Yes! Whether it's personalized greeting cards, branded packaging, or custom inserts – we offer a variety of additional services and help you present your brand in the best possible way.
We receive returns centrally on your behalf, inspect the goods, and – depending on their condition – either restock them or dispose of them properly. Upon request, you’ll receive a transparent return report including photos and comments. For electronic products, we also offer special services such as visual and technical inspections, repairs, and refurbishments.
Our after-sales service ensures that your customers receive optimum support even after the purchase. This includes repair services, maintenance and customer support.
The implementation time depends on your specific requirements. After an initial analysis, we can give you an exact time frame.
Yes, our solutions are scalable and can be adapted to companies of any size.
The costs vary depending on the scope and type of services required. We will be happy to provide you with an individual quote.
We offer you efficient, cost-effective and customized solutions from a single source. With our experience, we are the reliable partner at your side.
Yes, as a regionally rooted logistics partner, we offer customized solutions for clients in Thuringia – from transportation and warehousing to last-mile delivery. You benefit from short distances, high flexibility, and personal service. Special deliveries and daily pick-ups are also available.
Absolutely. Our multilingual EU call center is available on weekdays from 8:00 a.m. to 6:00 p.m. – and beyond if needed. We handle order processing, customer service, spare parts management, and active sales on your behalf – in all official languages of the European Union. This allows you to offer your customers professional, linguistically tailored support – without any extra effort on your side.
Yes, we offer a wide range of individual value-added services tailored to your needs. These include special inspections, labeling, repackaging, kitting, bundling, cleaning, sorting, or product refurbishment. Our team carries out your requirements precisely, reliably, and on schedule – whether as a one-time service or ongoing support.
Our customers especially value our personal support, high flexibility, and tailor-made solutions. As a mid-sized company with a dedicated team, we can respond quickly and individually to your requirements – especially where highly automated systems reach their limits.
Thanks to our location in Thuringia, centrally situated in Germany, you benefit from excellent logistical connectivity – both nationwide and across Europe.
With GSL, you receive all services from a single source:
goods receiving, storage, picking, shipping, returns management, customer service in up to 20 languages, and many individual add-on services upon request.
Another key advantage: transparency. Every month, you receive a detailed report summarizing all booked services – giving you full control and insight into your logistics processes. You’ll also receive personal access to our online order tracking system.
Through our online portal, you have access at any time to your inventory levels, order status, shipment tracking, and reports – in near real-time and around the clock.
The costs depend on your individual shipping volume, storage requirements, and desired additional services. We’re happy to provide you with a non-binding, transparent quote – with no hidden fees.
It’s simple: Just get in touch with us, and we’ll discuss your requirements together. You’ll then receive a customized offer, and we’ll take care of the smooth integration of your shop and the start of fulfillment.
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