Analysis & Documentation
Having the right information at the right time and in the right place is the basis for making the right decisions in your day-to-day business.
We help you to have all your up-to-date customer service data available on the Internet.
Through our Internet system, which is updated daily (see order tracking), you have access online to data in the following areas:
- Statistics on all replacement parts deliveries
- Statistics on all logistics shipments
- Complaints statistics (quantitative)
- Error statistics
- Product statistics
- Status of your orders or of products dispatched
- Inventories (total and/or per product or warehouse)
At your request, we can also tailor these areas to your specific wishes or expand them to meet your particular requirements.
Thanks to this feature you are always fully informed about your service segment and, among other things, you have a comprehensive overview of the services provided, frequently faulty products, type and number of deliveries and/or complaints, etc., and this information is always transparent and up-to-date. As a result, you receive optimal support in planning and managing your core business.
We are also happy to draw up further summarizing documentation and analyses at your request or on a monthly and/or quarterly basis.